Terms & Conditions

427 Shift is operated by 427 Management Pty Ltd (ABN 72 637 050 072), servicing the Northern Rivers region of NSW.

Last updated: 23 August 2026

1. These terms

These terms apply to every booking made for Mattress Collection & Recycling, Green Waste Removal, or Household Rubbish Removal through 427 Shift's online booking system. By ticking the consent box at checkout, you agree to these terms.

2. Booking & payment

A booking is confirmed once payment is received in full at the time of booking, via our online payment system.
Prices are as published on the booking page at the time you book, and are all-inclusive of loading, transport and disposal or recycling fees for the service and size you select.
The price shown at checkout is the total amount payable. There are no additional charges.
Payments are processed securely through Stripe. 427 Shift does not store your card details.

3. Excess volume or additional items

Our fixed prices are based on the size, volume or quantity you select at the time of booking — for example, mattress size, or Half or Full Trailer Load for waste removal.

If, on arrival, the actual quantity or volume at the property is more than what was booked and paid for, 427 Shift may, at its reasonable discretion:

charge for the additional volume or items at the applicable published rate, payable on the day before collection proceeds; or
collect only the paid-for volume or quantity and offer to book a follow-up appointment for the remainder; or
decline to collect the excess portion, having regard to vehicle capacity, safety, and the time already allocated to your booking.

For mattress collection specifically: if there are more mattresses at the property than were booked and paid for, the "Additional Mattress" rate applies to each extra mattress, subject to availability on the day.

You're responsible for giving an accurate description of what needs collecting when you book, so we can size the job correctly.

4. Access to your property

Unless you've purchased the inside-house collection add-on, items need to be accessible at an agreed kerbside, driveway or ground-level collection point at the start of your booked time window.

If we attend and can't access the items or the property because access wasn't as described — for example items not put out, gates locked, or the wrong address given — we'll contact you to arrange a return visit. We don't charge a re-attendance fee, but a return visit is subject to availability on our next scheduled run for your area.

5. Rescheduling & cancellations

Rescheduling is free. If you need to move your collection, there's no charge, provided the new date is within 30 days of your original booking. Just let us know, or use the reschedule link in your confirmation email.
Cancelling: we retain 50% of the amount paid and refund the balance. This applies whenever you cancel rather than reschedule.
If you'd rather reschedule than cancel, there's no charge at all — so if your plans have changed but you'll still need the collection, moving the date is always the better option.
427 Shift will always try to give as much notice as possible if we need to reschedule a job on our end — for example due to weather or vehicle issues — and you'll receive a full refund if you'd prefer not to rebook.

Refunds are returned to the card used for payment and typically take a few business days to appear, depending on your bank.

6. What's included and excluded

Included: collection from the agreed location, transport, and disposal or recycling fees for the service booked, as described on the booking page.

Excluded: hazardous materials (including asbestos), items requiring special handling or permits, and items outside the stated size or weight limits for your booked service, unless agreed with us in advance. We may decline to collect anything that falls into these categories.

7. Liability

We take reasonable care during collection. 427 Shift isn't responsible for:

pre-existing damage to your property, items, driveway or access points; or
minor, incidental damage that occurs during reasonable access and collection, except where caused by our negligence.

Nothing in these terms excludes, restricts or modifies any consumer guarantee you're entitled to under the Australian Consumer Law that can't lawfully be excluded.

8. Photos

We may take before and after photos of jobs for our own records and, unless you tell us otherwise at the time of booking or afterwards, for marketing purposes on our website and social media. Photos won't show anything that identifies you personally unless you've agreed to that separately. You can ask us to remove a photo at any time.

9. Privacy

Any personal information you give us when booking is handled in line with our Privacy Policy.

10. Governing law

These terms are governed by the laws of New South Wales, Australia.

11. Contact

Questions about these terms: [email protected] or 0409 727 348.