Privacy Policy

427 Shift is operated by 427 Management Pty Ltd (ABN 72 637 050 072), servicing the Northern Rivers region of NSW.

Last updated: 23 August 2026

1. Who we are

427 Shift ("we", "us") collects and handles personal information as part of running our rubbish removal, green waste removal and mattress collection services. This policy explains what we collect, why, and how we look after it.

2. What we collect

When you contact us, book a service, or interact with us online, we may collect:

  • Your name, phone number, email address and property or collection address
  • Details about the job you're booking — service type, size, and any notes or photos you send us
  • Payment information, processed securely by Stripe. We don't see or store your full card details
  • Records of your communications with us — calls, texts, emails and messages
  • If you leave a review or reply to a review request, the content of that review

3. How we collect it

Mostly directly from you: through our online booking page, phone calls, text messages, email, our website contact form, and Facebook or Instagram messages. If you miss our call or we miss yours, our automated text-back system may also collect your reply.

4. How we use it

We use your information to:

  • Confirm, schedule and carry out the service you've booked
  • Send you booking confirmations, reminders and day-of updates by SMS and email
  • Process your payment through Stripe
  • Respond to enquiries and follow up on missed calls
  • Ask for a review after a completed job — you can opt out of this at any time
  • Keep basic records of past customers so we can let you know about relevant future services. You can opt out at any time by replying STOP to a text, unsubscribing from an email, or telling us directly

5. Who we share it with

We share information only where needed to run the business:

  • Stripe — to process payments
  • Our booking and CRM platform — to manage bookings, calendars and automated messages
  • Google — for our Business Profile and any tools connected to it
  • SMS and email delivery providers — to send confirmations and reminders

Some of these providers may store information on servers outside Australia. We only use well-established providers with their own privacy and security commitments.

We don't sell your information, and we don't share it with anyone else for their own marketing purposes.

6. How we look after it

We take reasonable steps to keep your information secure, and only keep it for as long as we need it for the purposes above or as required by law — for example, financial records.

7. Your choices

  • You can opt out of SMS or email marketing and review requests at any time. Reply STOP, unsubscribe, or just let us know.
  • You can ask us what personal information we hold about you, and ask us to correct it, by contacting us using the details below.

8. Complaints

If you have a concern about how we've handled your personal information, contact us first at [email protected] so we can sort it out. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

10. Contact

[email protected] · 0409 727 348

Our Terms & Conditions set out how bookings, payments and cancellations work.

427 Shift · 427 Management Pty Ltd · ABN 72 637 050 072 · Northern Rivers, NSW